refund policy

At Sophie’s Posies, we take pride in creating and delivering high-quality cut flowers. Because our products are perishable and handmade, we do not accept returns or issue refunds unless the item you receive is not as described.

If your order arrives damaged or differs significantly from its description, please contact us within 3 days of pickup or delivery. Include your order number and clear photos of the product so we can review your concern. If we determine that the product was not as described, we’ll offer a replacement or refund at our discretion.

Please note:

• Natural variations in color, size, and texture are expected with handmade and floral items and are not considered defects.

• Once products leave our farm, we are not responsible for damage caused by improper handling, weather exposure, or shipping delays.

• Because our products are perishable, they cannot be returned for resale or reuse.

Thank you for supporting our small farm and understanding the care that goes into each item we grow and create.

Please email info@sophiesposies.com for any questions or concerns.